After-sales

The workshop starts the day with every request organised.

Service requests that arrive on WhatsApp are logged with the vehicle and the complaint, the team confirms the time slot, and the customer answers the NPS survey after the service.

Book a demo

Workshop schedule, Tuesday

Example
  • 08:30Compass, 30,000 km serviceConfirmed
  • 10:00Hilux, 50,000 km serviceTo confirm

From the WhatsApp request to the service review

  1. 1

    The customer asks for a service

    The AI answers on the store’s WhatsApp and logs the vehicle, mileage and complaint.

  2. 2

    The team confirms the slot

    The request goes into the workshop schedule. Slot, price and parts are always confirmed by the team.

  3. 3

    The customer rates the service

    After the service, the customer answers the NPS survey and unhappy customers surface for the team to act.

What after-sales covers

Customer service

Workshop requests on the same WhatsApp and inbox as sales.

Bookings

Workshop schedule with each day’s capacity in view.

Workshop

Every request with the vehicle, the complaint and the service status.

Parts

Parts requests logged alongside the workshop request.

NPS

Post-service rating and a list of customers to win back.

Relationship

Purchase and workshop history on the same customer record.

The AI never confirms a slot, price, part or approved work without the team.

See Nirko after-sales with your store’s data

In a demo we show workshop service, scheduling and NPS working together.

Book a demo

Selling consórcios too? See Nirko Consórcios